Wednesday, March 20, 2013

The Two Most Important Words in Engineering

This is from the current issue of Harvard Business Review in an article by Robert Eckert (Chairman and CEO of Mattel) - The Two Most Important Words.

The two words?  Thank You.

Good points from Mr. Eckert - -
  • Set aside time every week to acknowledge people's good work.
  • Handwrite thank-you notes whenever you can.  The personal touch matters in the digital age.
  • Punish in private; praise in public.  Make the public praise timely and specific.
  • Remember to cc people's supervisors.  "Don't tell me.  Tell my boss."
  • Foster a culture of gratitude.  It's a game changer for sustainability better performance.

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